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Email: info@xenace.com

Privacy Policy

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We believe that your private information should always remain private. This being the case we collect as little information as possible in order to operate this website. We do sometimes need to collect some personal information about you. This policy explains what we do and why we do it.

What we collect

We take great care to keep your personal information safe - the Xenace website operates within our secure UK private cloud platform.

Our servers are housed in secure UK data centres with heavily restricted access with numerous levels of security to prevent unauthorised access to those servers including firewalls and passwords.

The primary use of the data we collect on this website is to respond to customer enquiries, we collect your name, contact email and phone number only when you use the contact form on our Contact Us page or at the footer of the website.

Who we share information with

To help us deliver the best experience on our website we use various 3rd party applications. We asses all these applications to ensure compliance with the Data Protection act, our Privacy Policy, and to ensure your data remains in safe hands.

A separate article covering applications we share data with is available here.

Retention and Destruction

Our policy is to provide our customers with control over retention and destruction of their data. Individual users of Xenace services can be deleted anytime as well as entire customer accounts. Deletion is instant and irrecoverable. Any data stored on backups will be deleted entirely within 30 days.

What we don’t and won’t ever do

We don’t, and never, will sell or rent your information to any 3rd party.

Updates to this policy

We update this privacy policy from time-to-time, particularly as technology changes and as Xenace develops. We suggest you check back occasionally for the latest version.

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Contact Details
  • London (Head Office)
    Xenace Ltd, 71-75 Shelton Street
    Covent Garden
    London, WC2H 9JQ
  • Phone: 0203 890 5533
  • Essex Office
    Xenace Ltd
    North Colchester Business Centre
    340 The Crescent, Colchester
    Essex, CO4 9AD
  • Phone: 01206 911 363
  • Kent Office
    Media House, 99-101 High Street
    Orpington
    Kent, BR6 0LG
  • Phone: 01689 493 366
  • Email: info@xenace.com
  • Monday - Friday: 8:30 am - 6:00 pm
    Saturday - Sunday: Closed
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