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Email: info@xenace.com

Fully Managed IT Support

Your dedicated IT department without the sizable salaries

Managed IT Support

Managed IT Support can be a lifesaver for companies that have little or no in-house IT departments themselves. Being able to outsource your IT support to a local provider such as ourselves can free up vital time and resources for other parts of the business.

With all the experience and knowledge required to provide outsourced IT support for you, we can take a weight off your mind and ensure that part of the company runs very smoothly. Get in touch with us to find out how our Managed IT Support can boost your business.

Business IT support can be a priceless investment for your business, ensuring all your systems run smoothly and your data is kept protected.


Here are some of the top services we offer as part of our Managed IT Support:

24/7 System Monitoring

We will be on alert around the clock, 24 hours a day, 365 days a year, to make sure your IT systems are always working as they should be. If there is a problem, we will know about it immediately and act swiftly and decisively to make sure your systems continue to run smoothly. We know it costs you money when your IT systems go down, so you can be assured we will do everything possible to keep them online.

Service Helpdesk / Remote Support

One of the key parts of our outsourced IT support is our remote support and service helpdesk, with our expert engineers able to answer any of the IT-related queries you might have. Our resolution times are swift and our friendly and professional staff will ensure your problem is resolved as soon as possible. If you’re not sure if you need help or not then please do not hesitate to ask, we’re here to help support you no matter the problem.

On-site Visits

The majority of our small business IT support can be carried out remotely, but we are also available for regular on-site visits to make sure that any physical IT problems are resolved quickly. Our experts are available at any time to come and help you, all you need to do is ask and we can arrange to have our expert meet you at your premises at a time that suits you.

Backup Checks

Keeping data backed up is absolutely vital in the 21st century and we will carry out regular backup checks to ensure data is being stored and protected in the correct manner. Incorrect or failed backups could lead to disaster when it comes to computer files, keep those files safe and sound using our fantastic backup service.

Monitoring

Monitoring is at the heart of our business IT services, making sure we take a proactive approach to keeping your systems working exactly as they should be.

Reactive approaches to IT support are not useful as any time your systems are offline your company is losing money. We constantly monitor all of your servers and PCs so we are aware of any issues quickly. We identify problems and resolve them before they have any impact on the day to day running of your organisation.

Security updates and firmware is patched through whenever it is required to ensure your business is protected well, keeping the data of your clients safe and secure. Bug fixes are dealt with efficiently to make sure your company's IT systems are always working at their best.

Have a question about our Managed IT Support service?

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Contact Details
  • London (Head Office)
    Xenace Ltd, 71-75 Shelton Street
    Covent Garden
    London, WC2H 9JQ
  • Phone: 0203 890 5533
  • Essex Office
    Xenace Ltd
    North Colchester Business Centre
    340 The Crescent, Colchester
    Essex, CO4 9AD
  • Phone: 01206 911 363
  • Kent Office
    Media House, 99-101 High Street
    Orpington
    Kent, BR6 0LG
  • Phone: 01689 493 366
  • Email: info@xenace.com
  • Monday - Friday: 8:30 am - 6:00 pm
    Saturday - Sunday: Closed
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